Test Your Support BV

Test your Support BV in a safe environment before deploying to customers.

Overview

The test interface lets you:

• Test conversations in real-time
• Verify AI responses and accuracy
• Check visual customization
• Simulate customer interactions
• Test all features (personality, training data, settings)

Accessing Test Interface

Testing Features

Standard View

Desktop-friendly view showing how Support BV appears on your website with full functionality.

Fullscreen Mode

Immersive testing experience filling your entire screen.

How to activate:

1. Click Fullscreen button
2. Test without distractions
3. Press Esc to exit

What to Test

Conversation Flow

Test natural conversation progression:

1. Simple questions - "What are your hours?"
2. Complex inquiries - Multi-part questions
3. Follow-up questions - Context retention
4. Unclear questions - Clarification behavior
5. Off-topic questions - Handling irrelevant topics

Response Accuracy

Verify correct, helpful information:

• ✅ Factually accurate information
• ✅ Current product details
• ✅ Correct policies (returns, shipping, terms)
• ✅ Proper handling of special cases
• ✅ Appropriate escalation when uncertain

If responses are inaccurate:

• Review training data completeness
• Check AI confidence threshold
• Add more examples for problematic topics
• Adjust personality settings

Brand Alignment

Ensure Support BV reflects your brand:

• Tone of voice - Professional, friendly, casual as intended
• Language - Uses your brand's terminology
• Personality - Matches enthusiasm/empathy level
• Visual design - Colors, fonts, and styling align

Visual Appearance

Test design elements:

• Colors - Primary/secondary colors display correctly
• Typography - Font loads, size is readable
• Layout - Proper bubble sizing and positioning
• Animations - Smooth opening/closing, typing indicator

Testing Best Practices

Create Test Scenarios

Develop structured testing plan:

1. Welcome flow - Test greeting and starters
2. Product questions - Ask about 5-10 products/services
3. Support inquiries - Test common issues
4. Edge cases - Unusual questions, typos
5. Escalation - Request human assistance
6. End conversation - Test goodbye and closure

Involve Your Team

Get multiple perspectives:

• Customer service team - Know common questions
• Marketing team - Ensure brand voice consistency
• Product team - Verify product information accuracy
• Random team members - Fresh perspective

Iterate and Retest

Testing is ongoing:

1. Test thoroughly
2. Identify issues
3. Make adjustments
4. Retest changes
5. Repeat until satisfied

Common Testing Scenarios

New Setup (30-60 min)

• Focus: Basic functionality, appearance, brand voice, core knowledge

After Training Updates (15-30 min)

• Focus: New information accuracy, impact on existing responses

After Settings Changes (15-20 min)

• Focus: Impact of changes, unintended side effects

Before Major Launches (1-2 hours)

• Focus: Campaign info, high-traffic scenarios, team alignment

Interpreting Results

Good Signs (Ready to Deploy)

✅ Answers 80-90% of questions accurately ✅ Maintains brand voice consistently ✅ Handles follow-ups with context ✅ Escalates appropriately ✅ Loads quickly and performs smoothly ✅ Looks professional and on-brand

Warning Signs (Needs Refinement)

⚠️ Frequent "I don't know" responses ⚠️ Off-brand tone or language ⚠️ Slow response times ⚠️ Confusing or complex answers ⚠️ Visual glitches ⚠️ Inappropriate confidence levels

Red Flags (Do Not Deploy)

🚫 Factually incorrect information 🚫 Broken core functionality 🚫 Offensive or inappropriate responses 🚫 Major visual problems 🚫 Security or privacy concerns

Troubleshooting

After Testing

Once satisfied with performance:

1. Document all changes made
2. Get team sign-off
3. Deploy to integration
4. Monitor initial customer interactions
5. Iterate based on real data

Next Steps