Setting	Value	When to Use	Behavior
Precise	0.0-0.3	Factual info, policies	Consistent, focused
Balanced	0.4-0.6	General support	Mix of consistency and variety
Creative	0.7-1.0	Marketing, engagement	Varied, expressive

Example - Low Temperature (0.2):

"Our return policy allows returns within 30 days. Items must be unused in original packaging. Refunds process in 5-7 days."

Example - High Temperature (0.8):

"Great question! We offer a hassle-free 30-day return window. As long as items are in original condition, we'll process your refund within about a week. Easy peasy!"

High Temperature Warning

Values above 0.7 may produce unexpected or less accurate answers. Test thoroughly before using.

Response Length

Option	Words	Best For
Short	50-100	Quick answers, mobile
Medium	100-200	Most use cases (recommended)
Long	200-300	Complex explanations
Variable	Adaptive	Diverse question types

Confidence Threshold

Minimum confidence required before answering (vs. escalating to human):

Setting	Threshold	Behavior
Low	40-60%	Answer most questions, rare escalations
Medium	60-75%	Balance accuracy and coverage (recommended)
High	75-90%	High-confidence answers only

Conversation Memory

How much conversation history the AI remembers:

Setting	Messages	Best For
Short	2-3	Simple, independent questions
Medium	5-7	Multi-turn conversations (recommended)
Long	10-15	Complex support sessions
Full Session	All	Deep troubleshooting

Answer Strategy

Best for: Experienced customers, quick facts

Example:

Customer: "What are your hours?"

Response: "Monday-Friday 9 AM to 6 PM EST, Saturday 10 AM to 4 PM EST."

Best for: General customer support (recommended)

Example:

Customer: "What are your hours?"

Response: "Happy to help! We're open Monday-Friday 9 AM to 6 PM EST, and Saturdays 10 AM to 4 PM EST."

Best for: Complex products, personalized recommendations

Example:

Customer: "Which plan should I get?"

Response: "I'd be happy to help you choose! How many team members will be using it?"

Best for: Complex topics, first-time users

Example:

Customer: "How does auto-renewal work?"

Response: "Auto-renewal ensures uninterrupted service. Your subscription automatically renews at the end of each billing period using your saved payment method. You'll get a reminder 7 days before renewal."