Conversation History
View and analyze customer conversations with your Support BV
Conversation History
Review all customer interactions with your Support BV. Monitor conversations, improve responses, and save valuable exchanges to training data.
Quick Access
Navigate to Support BV → Conversations from your BrandVox dashboard to view all customer interactions.
Interface Overview
The interface consists of three main areas:
Conversation List: Browse all sessions with timestamps, message previews, and pagination.
Chat View: See complete message threads with user questions, Support BV responses, timestamps, feedback indicators, and AI model badges.
Details Panel: View session metadata including user info, platform source (Web, WhatsApp, Instagram, Messenger, Telegram, Slack), location, contact details, and feedback statistics.
Filtering Conversations
Use powerful filters to find specific conversations:
Date Range: Filter by custom date periods. Available history depends on your plan.
Platform/Source: Filter by Web, WhatsApp, Instagram, Messenger, Telegram, or Slack.
Location: Filter by country or city to analyze regional patterns.
AI Model: Filter by Gemini, GPT, Claude, or Grok to compare model performance.
Feedback: View conversations with positive (👍), negative (👎), or no feedback.
Sort Order: Newest first (default) or oldest first.
Combine multiple filters and click Search to apply. Use Reset to clear filters.
Viewing Conversations
Click any conversation to view the complete message thread. Each message shows timestamps, and Support BV responses include AI model badges and feedback indicators (👍/👎) when provided by customers.
The details panel displays user information (name, email, phone), session metadata (platform source, location, session ID, timestamps), and feedback statistics.
Saving to Training
Improve your Support BV by saving conversations to training data.
Find Valuable Exchange
Identify a question-answer pair to save (good responses or those needing improvement).
Click Edit Icon
Click the Edit icon next to the Support BV response.
Review & Edit
Edit the question and answer if needed, add an optional title, then click Save.
What to save: Well-answered questions, struggles, common inquiries, and responses with feedback (edit negative ones first).
What to avoid: Sensitive information, duplicates, off-topic questions, test conversations.
Exporting Conversations
Export all conversation data (messages, timestamps, AI models, feedback, user info, location) in three formats:
CSV - Best for importing into other tools, spreadsheet analysis, database imports. Opens in Excel, Google Sheets, Numbers.
Excel (.xlsx) - Best for professional reports, advanced analysis, business presentations. Opens in Microsoft Excel, Google Sheets, Numbers.
JSON - Best for programmatic access, API integrations, custom data processing. Opens in code editors, JSON viewers.
Apply filters (optional), click Export dropdown, select format, and download.
Privacy
Exported data contains personal information. Handle according to privacy regulations (GDPR, CCPA).