Analytics Dashboard
Track Support BV performance with comprehensive analytics and insights
Analytics Dashboard
Track your Support BV performance with interactive charts, geographic distribution, and detailed metrics. Monitor user engagement, feedback trends, and platform usage to make data-driven improvements.
Quick Access
Navigate to Support BV → Analytics from your BrandVox dashboard to view performance metrics.
Date Range Filtering
Select a date range using the date range picker in the top-right corner. Click start date, then end date to filter analytics. Click "X" to clear and view all available data.
Date Range Limits
Available date ranges depend on your plan: 30 days (Starter), all-time/10,000 days (Advanced/Premium), unlimited (Enterprise).
General Overview
Three key performance charts track user activity and satisfaction:
Users Chart: Daily count of unique conversation sessions. Track user growth, identify campaign spikes, and monitor traffic patterns.
Questions Chart: Daily count of all messages sent to Support BV. Higher questions per user indicates more engaged conversations.
Feedback Chart: Daily liked (green line) and disliked (red line) responses. More likes than dislikes indicates strong performance.
Key Metrics:
| Metric | Formula | Good Benchmark |
|---|---|---|
| Avg Questions per User | Total Questions ÷ Total Users | 3-5+ |
| Satisfaction Rate | (Liked ÷ (Liked + Disliked)) × 100% | 75%+ |
Geographic Distribution
Interactive World Map
Visual representation of user engagement across the globe. Hover over countries to see name and question count. Color intensity indicates activity level (darker = more questions).
Country List
Detailed breakdown of questions by country, sorted from highest to lowest. Use this data for:
- Market Analysis: Focus marketing on high-engagement countries
- Localization: Identify regions requiring language support
- Support Planning: Schedule coverage for peak geographic time zones
- Expansion: Track international interest and identify new markets
Detailed Breakdown
Questions by Source
Bar chart showing question distribution across platforms:
Platforms: Website, WhatsApp, Instagram, Facebook, Telegram, Slack, Iframe.
Use this to allocate marketing budgets, prioritize features, plan integration expansions, and tailor training data to each platform's audience.
Questions by AI Model
Bar chart showing which AI models handle conversations:
Available Models: Gemini 2.5 (Flash/Pro), GPT-5 (Mini/Standard/Chat), Claude 4 (Sonnet/Opus), Grok (3 Mini/4).
Track costs (different models have different credit costs), monitor performance, and compare feedback to model usage.
AI Model Performance
Compare Questions by Model with Feedback chart to see if specific models receive more positive or negative feedback. This helps choose the best model for your use case.
Exporting Analytics
Export comprehensive analytics data for analysis, reporting, or archiving.
Click Export Button
Click the "Export" dropdown in the top-right corner.
Select Format
Choose CSV (spreadsheets), Excel (native Excel), or JSON (technical integrations).
Download File
File downloads immediately with all analytics for your selected date range.
What Gets Exported:
- Summary metrics (total users, questions, liked/disliked feedback)
- Daily statistics for each date in range
- Geographic data (questions by country)
- Platform data (questions by source)
- AI model data (questions by model)
- Metadata (agent name, date range)
Data-Driven Improvements
Analytics-to-Action Workflow
- Identify issues in analytics (e.g., feedback spike)
- Review specific conversations in Chats section
- Update training data or AI settings
- Monitor analytics for improvement
- Iterate based on results
Example: Notice increased dislikes on specific dates → Review those conversations → Identify incorrect information → Update training data → Monitor feedback improvement.