Deploy Your Support BV
Integrate Support BV into your website and messaging platforms
Deploy Your Support BV
Deploy Support BV across multiple channels to meet customers wherever they are.
Integration Options
Support BV offers several deployment methods:
- Website Widget - Floating chat bubble on your website
- Iframe Embed - Embedded in specific page sections
- Full Screen - Standalone URL for direct access
- WordPress - Plugin-based installation
- Messaging Platforms - WhatsApp, Instagram, Messenger, Telegram, Slack
Choose the integration method that best fits your customer touchpoints.
Website Widget
The most popular option - a floating chat bubble that appears on all pages.
Get Installation Code
Navigate to Support BV → Integration → Website and copy the installation script.
Add to Your Site
Paste the code in your website's <head> section or before the closing </body> tag.
Publish
Save and publish - Support BV appears within minutes.
Platform-Specific Installation
Paste the script in your site's header template file. Best practice: Add to a global header file so it appears on all pages.
Use WPCode plugin: Install WPCode → Navigate to Code Snippets → Header & Footer → Paste code in Header section → Save. See WordPress section below for details.
Go to Online Store → Themes → Actions → Edit code → Find theme.liquid → Paste before closing </head> tag → Save.
Settings → Custom Code → Add Custom Code → Paste code → Set to load on All pages in Head section → Apply.
Iframe Integration
Embed Support BV in a specific area of your page.
Setup: Get iframe code from Integration → Iframe, paste into your HTML, and adjust width and height as needed.
Best for: Dedicated support pages, help centers, custom dashboards.
Container Height
When using height="100%", the container must have a defined height.
Full Screen
Provide a standalone URL that opens Support BV in full screen.
How to use: Copy the URL from Integration → Full Screen and share via:
- Website links
- QR codes
- Email signatures
- Social media bios
- Mobile apps (webview)
Best for: Direct customer access, mobile apps, social media links, QR campaigns.
WordPress Integration
Simple installation using header injection plugins - no theme editing required.
Install WPCode Plugin
Go to Plugins → Add New, search "WPCode", install and activate.
Add Installation Code
Navigate to Code Snippets → Header & Footer, paste Support BV code in Header section, click Save.
Alternative plugins: Insert Headers and Footers, Header Footer Code Manager.
Theme-Safe
Code added via plugins survives theme updates and changes.
Messaging Platforms
Connect Support BV to messaging platforms for omnichannel support.
Connect WhatsApp Business account for customer messaging.
Requirements: WhatsApp Business account, verified business, Facebook Business Manager.
Setup: Navigate to Integration → WhatsApp → Connect Account → Select phone number → Configure settings.
Automate Instagram direct message responses.
Requirements: Instagram Business/Creator account, linked Facebook Page.
Setup: Go to Integration → Instagram → Connect Instagram → Authorize access → Select account → Configure responses.
Messenger
Respond to Facebook Page messages automatically.
Requirements: Facebook Page with admin access.
Setup: Navigate to Integration → Messenger → Connect Facebook → Select Page → Configure settings.
Telegram
Create a Telegram bot for support.
Setup: Create bot via @BotFather in Telegram → Copy bot token → Paste in Integration → Telegram → Configure.
Slack
Add Support BV to Slack workspaces.
Setup: Go to Integration → Slack → Add to Slack → Select workspace → Configure channels.
Best Practices
Testing: Deploy to one page/channel first, monitor closely, then scale gradually.
Monitoring: Track conversation volume, resolution rate, and customer satisfaction.
Maintenance: Regularly update training data, refresh content, monitor accuracy.