Training
Q&A Training
Create question-answer pairs for precise, accurate responses
Q&A Training
Create specific question-answer pairs that ensure your workspace provides exact, accurate responses. Perfect for FAQs and critical information.
How It Works
Q&A pairs take priority over other training content:
- Question is matched to user query
- Your pre-written answer is delivered
- Same question always gets same answer
Priority: Q&A answers override content from websites, files, and text training. Use when you need guaranteed specific responses.
Creating Q&A Pairs
Enter Question
Click "Add Q&A" and type the question as users might ask it:
Examples:
- "What are your business hours?"
- "How much does the premium plan cost?"
- "What is your return policy?"
Write Answer
Provide a complete, accurate answer:
Question: What are your business hours?
Answer: Our business hours are Monday through Friday,
9 AM to 6 PM EST. We're closed on weekends and major
holidays. For urgent matters outside business hours,
email support@company.com for 24-hour response.Submit
Review and click "Add Q&A" to save.
Best Practices
Do:
- Write questions as users would ask them
- Include all necessary details in answers
- Create variations for important questions
- Keep information current
Don't:
- Make questions too broad or vague
- Include multiple questions in one pair
- Add duplicate information
- Use ambiguous language
Use Cases
Perfect for:
- Account and password issues
- Pricing and billing questions
- Product features and specs
- Troubleshooting common problems
- Company policies and procedures
- Return and refund information
Managing Q&A Pairs
Edit Mode
- Click "Edit" button
- Select Q&A pairs to manage
- Choose action:
- Delete: Remove permanently
- Assign: Assign to specific BV applications
Search
Use the search bar to find Q&A pairs by question or answer.
Updating
To update a Q&A pair:
- Delete the old pair
- Create new pair with updated information
- Train workspace to apply changes