Deploy Your Support BV
Integrate Support BV into your website and messaging platforms
Deploy Your Support BV
Deploy Support BV across multiple channels to meet your users wherever they are—whether on your website, social media, messaging apps, or internal communication platforms.
Integration Options
Support BV offers flexible deployment methods to fit any use case:
- Website Widget - Floating chat bubble that appears on your website
- Iframe Embed - Embedded in specific page sections or dashboards
- Full Screen - Standalone URL for direct access and sharing
- WordPress - Plugin-based installation for WordPress sites
- Messaging Platforms - WhatsApp, Instagram, Messenger, Telegram, Slack
Choose the integration method that best fits your needs. You can deploy to multiple channels simultaneously to reach your audience wherever they are.
Website Widget
The most popular option - a floating chat bubble that appears on all pages.
Get Installation Code
Navigate to Support BV → Integration → Website and copy the installation script.
Add to Your Site
Paste the code in your website's <head> section or before the closing </body> tag.
Publish
Save and publish - Support BV appears within minutes.
Platform-Specific Installation
Paste the script in your site's header template file. Best practice: Add to a global header file so it appears on all pages.
Use WPCode plugin: Install WPCode → Navigate to Code Snippets → Header & Footer → Paste code in Header section → Save. See WordPress section below for details.
Go to Online Store → Themes → Actions → Edit code → Find theme.liquid → Paste before closing </head> tag → Save.
Settings → Custom Code → Add Custom Code → Paste code → Set to load on All pages in Head section → Apply.
Iframe Integration
Embed Support BV in a specific area of your page.
Setup: Get iframe code from Integration → Iframe, paste into your HTML, and adjust width and height as needed.
Best for: Dedicated support pages, help centers, custom dashboards.
Container Height
When using height="100%", the container must have a defined height.
Full Screen
Provide a standalone URL that opens Support BV in full screen.
How to use: Copy the URL from Integration → Full Screen and share via:
- Website links and buttons
- QR codes for physical locations
- Email signatures
- Social media bios and link-in-bio pages
- Mobile apps (webview)
- Internal employee portals
Best for: Direct user access, mobile apps, social media links, QR campaigns, employee resources, and anywhere you need a shareable link.
WordPress Integration
Simple installation using header injection plugins - no theme editing required.
Install WPCode Plugin
Go to Plugins → Add New, search "WPCode", install and activate.
Add Installation Code
Navigate to Code Snippets → Header & Footer, paste Support BV code in Header section, click Save.
Alternative plugins: Insert Headers and Footers, Header Footer Code Manager.
Theme-Safe
Code added via plugins survives theme updates and changes.
Messaging Platforms
Connect Support BV to messaging platforms to reach your audience where they already spend their time. Perfect for customer support, social media engagement, community management, or internal team assistance.
Connect WhatsApp Business account for direct messaging with customers, clients, or team members.
Requirements: WhatsApp Business account, verified business, Facebook Business Manager.
Setup: Navigate to Integration → WhatsApp → Connect Account → Select phone number → Configure settings.
Automate Instagram direct message responses.
Requirements: Instagram Business/Creator account, linked Facebook Page.
Setup: Go to Integration → Instagram → Connect Instagram → Authorize access → Select account → Configure responses.
Messenger
Respond to Facebook Page messages automatically.
Requirements: Facebook Page with admin access.
Setup: Navigate to Integration → Messenger → Connect Facebook → Select Page → Configure settings.
Telegram
Create a Telegram bot for support.
Setup: Create bot via @BotFather in Telegram → Copy bot token → Paste in Integration → Telegram → Configure.
Slack
Add Support BV to Slack workspaces.
Setup: Go to Integration → Slack → Add to Slack → Select workspace → Configure channels.
Best Practices
Testing: Deploy to one page/channel first, monitor closely, then scale gradually to additional channels.
Monitoring: Track conversation volume, common topics, user satisfaction, and response accuracy.
Maintenance: Regularly update training data, refresh content, and monitor accuracy to ensure optimal performance across all channels.