Help & Support Center

Getting started is easy! First, sign up for your preferred plan. Then, complete the brand setup process by uploading your logo, defining your brand voice, and training your AI with your content. You can start with website scraping, upload documents, or add custom Q&A pairs to train your brand AI.

For optimal results, combine multiple training sources: scrape your website content, upload key documents (PDFs, DOCX), add custom Q&A pairs for common scenarios, and integrate your Google Docs or Notion. The more comprehensive your training data, the better your AI will understand and represent your brand.

BrandVox AI provides multiple integration options: embed script for websites, iframe integration, and native integrations for WhatsApp Business, Instagram, Facebook Messenger, Telegram, and Slack. Each integration comes with detailed setup guides and customization options.

Model selection depends on your needs and credit budget. Gemini-2.5-flash and GPT-5-mini (1-2 credits) are great for general support. For more advanced conversations, use Claude or Grok models. Advanced/Premium plans include access to all models for testing different options.

Social Media BV uses your trained brand data to generate content that matches your voice, tone, and messaging. It supports 40+ languages, multiple content types (LinkedIn, Instagram, Twitter, Facebook, Blog), and can generate AI images that align with your brand aesthetic.

Image Gen BV creates custom images using 12 art styles and 10 color themes. You can upload reference images, set custom colors, use negative prompts, and control generation parameters. Each image costs 15 credits and is generated at 1024x1024 resolution.

SEO BV provides comprehensive analysis including keyword tracking with positions and search volumes, backlinks audit with toxic link identification, technical SEO audit with actionable recommendations, competitor analysis, and geographic performance tracking across 70+ countries.

Lead BV captures leads through AI chatbot interactions, applies custom qualification filters, tracks geographic and demographic data, and provides CRM export capabilities. All lead data integrates seamlessly with your Support BV chatbot conversations.

Team members can be invited with different permission levels based on their role. They can access workspaces, manage chatbots, view analytics, and collaborate on content creation. The number of team members depends on your plan (2 for Starter, 3 for Advanced, 10 for Premium, unlimited for Enterprise).

We prioritize data security with enterprise-grade encryption, secure data storage, GDPR compliance, and regular security audits. Your brand training data and customer conversations are protected with industry-standard security measures. Enterprise plans include additional security features and custom SLA agreements.